Saturday, 4 February 2012

Where now for Microsoft and Windows Phone? -

Apple have had a historic quarter, Android devices have the lions share of the market, so where now for Windows Phone?

Let’s be honest here, Microsoft will not go gently into the good night of the smartphone wars. Windows Phone is going to get a lot of attention during 2012, and the Redmond company (along with their hardware partners) are going to be pushing hard at every step of the way. So what are the goals they can measure their progress against.

First up will be the March launch on AT&T in America of the two darlings from CES, the HTC Titan 2 and the Nokia Lumia 900. Arguably the Lumia is the more important of the two, with Nokia committing their smartphone line to run Windows Phone, but both Microsoft and AT&T will want to see a successful HTC handset as well to prove the benefits of Windows Phone as a platform, and not something dominated by Nokia. Expect promotions, bonuses, and incentives to help this – and lots of press and media over the sales figures.Pushing hard and building the developer story needs to continue. Even though the Marketplace is building up and is approaching 70,000 submitted applications, there is some way to go before consumers can be confident in their minds of finding the application they want for their Windows Phone. Building that up will also help the sales staff on the ground.Concept render of a Nokia smartphone running W...

The next generation of Windows Phones will be on the drawing board now, and while the end user experience of the current handsets is appreciated, with Android pushing multi-core and big numbers on the spec sheet, the hardware for Windows Phone will need to follow. The argument that it doesn’t matter to the end user won’t hold up, unfortunately the spec wars that plagued the desktop are part of the smartphone landscape and that needs to be addressed head on.

Microsoft also need to make their media ecosystem, including the music and video store and Zune music subscription service, out to more regional territories. Where the monthly “all you can download” music service works, it works well, but that’s in only six territories. An international platform needs to work in far more countries, even if it is just for “per unit” sales.

I’d expect to see Microsoft bring Windows Phone closer to Enterprise in the summer months. Research in Motion are struggling, and with Officr365, Exchange support, and Lync support, the handsets are well placed to move into the business world and take over from the Blackberry range. That’s an area that Microsoft have expertise and existing relationships that they can make good use of.

Then there’s the long-term vision. Windows 8 is on the way, and three hardware families are about to collide and merge. With Windows 8 on the desktop; the next upgrade to Windows Phone looking to use much of the same architecture; the look and feel of the Xbox 360 now running Metro UI (and hints of what could be the Xbox 720 on the horizon); Microsoft in 2012 are going to start joining up the dots between these disparate parts to create one connected ecosystem.

The path for Microsoft is clear. Can they bring everyone along with them? The challenge for Windows Phone is not for one department, but for the whole company.

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